@Merridee0 I’ve had similar problems like everyone else.
My check-out instructions which were automated and worked no longer did.
I tried everything and even deleted and re-created the message but nothing worked.
I finally just figured the problem!
Under “Manage Scheduled Messages”, click in the problematic message that’s no longer going out automatically.
Scroll down until you find “Listings” ( underneath the box where you can write/create your message. The word “edit” is across from it)
Click on “listings “ and all your listings will show. Click the check mark for the listing you want your template to be applied to and voila!!!
When you go back to “Manage Scheduled Messages” , check the template and underneath its name, you should see the scheduled day and time and how many listings this applies to.
I knew something didn’t make sense because it used to work. Unfortunately, even ABB reps may not know