Hello @Alfa30, this does indeed sound strange. Have you contacted the support team for assistance?
In the meantime, I suggest following these basic troubleshooting steps:
- Log out.
- Close all browser windows and tabs.
- Open a new window or tab.
- Clear your cache, cookies, and browsing history.
- If you're using an app, delete and reinstall it.
- Log back in using EMAILFROM_ACCOUNT
Please let us know if this works for you.