Service fee

[Collin148]

I was looking at our most recent booking reservations and it looks as if I am paying all of the service fees where as before the guest would pay a percentage and then I would pay a percentage. Is there a reason this changed and is there a way to change that back to how it was previously?

[Joelle43 · Accepted solution]

Hello @Collin148 

Yes Airbnb made a recent change to the way service fees are handled.  If you use a Channel Manager, then you will automatically be charged the new fee of 15.5%.  It was 15% before.  

Hosts who don't use a CM, can still be with the split fee.

Does this apply to your situation Collin?
Joëlle

[Elisa]

Hi @Collin148 😊, 

Thank you for asking this relevant question here.

In addition to what Joelle shared, I’m also sharing this link with you 👉 Simplifying Airbnb service fees. 

Let me know if you still need more help!

[Bo147]

I do not understand.  I used to see the breakdown of what my guests pay, which I used to fill out and send a short term rental agreement that broke down their costs.  Now it only shows my earnings.  Also, I set up my taxes to charge the 16% that my town charges, only my town charges it on the rent AND the cleaning fee.  I am so confused.  Why cant they leave good enough alone instead of constantly change.  Very frustrating