Suggestion: Damage Deposits for Zero or Negative Review Guests

[Hamza266]

Lately, I’ve noticed an issue with zero-review guests trashing properties and smoking indoors. Many of these guests don't respond to damage claims, likely creating new accounts to bypass accountability.

It would be incredibly helpful if Airbnb allowed hosts to set up damage deposits exclusively for zero or negative review guests. This would ensure added protection for hosts while still allowing flexibility for great guests with no profile pictures or minimal reviews.

Has anyone found a way to implement this effectively within Airbnb's current system? Let’s discuss possible solutions or workarounds!

(P.S. Creating tutorials on house rules using tools like **could help streamline guest communication too!)

[APK link removed for user safety]

[Mike-And-Jane0]

@Hamza266 we hosted many zero review guests and found them to be no different to any other guests. I think is important to recognise that all hosts started with zero reviews and without the first few guests taking a chance on them we would not have been successful. Finally it is hard enough for guests these days to book their first trip - Any additional barriers would risk losing many new guests which would damage everyone

[Oksana127]

Hello @Hamza266 there! It’s great to see new hosts joining the community, and I completely understand your concerns. Managing guests with zero or negative reviews can be tricky, but there are definitely ways to mitigate risks and set up your hosting business for success. Here are some tips:

• Set Clear Expectations in Your House Rules: Use concise, firm, but friendly language to outline non-negotiable rules like no smoking, no parties, and respectful treatment of the property. Make sure these rules are prominently displayed on your listing and mentioned in your check-in instructions.

• Leverage the Guest Screening Process: While Airbnb doesn't allow damage deposits specifically for zero-review guests, you can still use the "Request to Book" option for additional control. This allows you to vet guests by asking a few friendly questions about their trip or their familiarity with short-term rentals.

• Pre-Stay Communication: Send a warm, personalized welcome message. Highlight key rules, like smoking policies, and politely remind guests of the consequences of breaking them. Many guests respect the rules better when they feel a connection with the host.

• Invest in Monitoring Tools: Consider using noise sensors or smoke detectors designed for rentals. These devices won’t invade privacy but will alert you to potential issues like smoking or loud gatherings.

• Damage Claim Strategies: Document everything carefully. Take photos of your property before and after each stay, and always have a record of communications with guests through Airbnb’s messaging system.

• Automate Messaging for Zero-Review Guests: If you notice a pattern with first-time users, set up automated messages through tools like Hospitable or Smartbnb. You can gently reiterate key house rules and offer tips for enjoying their stay, which can preempt issues.

• Build Your Confidence in Declining Reservations: If a guest's profile raises red flags (e.g., no picture, no reviews, vague responses), trust your instincts. Politely decline their booking if you're uncomfortable. It's better to have peace of mind than a risky reservation.

• Encourage Feedback and Reviews: Zero-review guests are often new to the platform, so guiding them to leave feedback and communicate openly can turn them into loyal, respectful guests. Offer a quick, post-checkout message thanking them and inviting them to review their stay.

Remember, hosting is a journey, and every experience, even the challenging ones, helps you grow stronger and more prepared. Wishing you the best of luck with your hosting adventures!

[Paula]

Hello @Hamza266,

Thank you for posting in our community! 😊

How has everything been for you? I took a quick look at your profile and noticed you don’t have an active listing yet. Are you still in the process of setting everything up?

Please keep us updated once you’ve had a chance to read through the suggestions from our hosts—we’d love to hear how things are coming along!

Best regards,