I live near Annapolis Maryland. A guest vacated two weeks into her 4 weeks stay. She wanted privacy so we agreed that she would clean her space. After 2 weeks she had not done so, so I sent a message to say where the vacuum, dust rags and cleaning supplies were. Also, she broke House Rules by eating in her room which I also asked her not to do.
Next thing I know, both of my listings are suspended. It's been a week now and I have not heard a thing from Airbnb, except that I have an open case. I had no idea why initially but then assumed that it was because of that guest.
I've been a super host for 7 years. Nothing like giving the benefit of the doubt to someone with hundreds of 5* reviews from someone who only has a couple. It's infuriating and also saddens me.
Any help would be appreciated. Thank you all.
