Why do support ambassadors or specialists repeat the scripted words without reviewing the details and without follow-up?

[Josh2222]

Why do support ambassadors or specialists think themself is smart and respond more than other colleagues, they repeat the same scripted words without reviewing the details and without follow-up.

They tell you they will forward, follow up, and call back, in 3 hours, 4,12,24,72 hours, 5 days, 7, 10 days, then disappear.

I have been experiencing the Airbnb system glitch since April and now in July, it was confirmed one system bug and needs to be fixed over 50 guys.

My short-term license was issued by the city in April, and submitted in the Airbnb listing, but the system displays 'pending approval', contacted the city a couple of times they said the license has been provided and done their work, Airbnb also confirmed the issue is a system bug. Again, the same license works for another listing with the same address and also works on Vrbo.

Now the issue is still not resolved, I can't rent my listing from April to nearly three months without a response for the bug fix.

So disappointed, I don't know who I can contact or trust at Airbnb support and service.

Only I can do to report this until the issue is resolved without the same reapplying in the past days.

[Josh2222 · Accepted solution]

Registration Registration has been issued by the City and submitted to Airbnb,

Also same works for another listing with same address and works on Vebo,

What is "pending"? this was identified by Airbnb as a system bug.