This whole process has been a joke. Here is our story......
My wife and I made a listing.
We used autobooking ...being new ...
Had added that no kids under 12
Our First "Auto" booking was for a month and in his email had said he would like to bring a 10 year old child aprox 4 times for two days and other 2 kids around once and awhile.
And would need parking for a cargo trailer ( receintly diverced he said )
We went into panic mode and contacted him the same day. his bank had already been charged.
We had a conversation with him and he was toatly ok with our saying this but we were not sure how to make sure how this was all going to go down, wanting to make sure he got a refund and ensuring we would write him a check if need be.
WE were able to find our how to cancel. He canceled on his end also. we felt much better.
Now we were understanding with auto book there would be no penelty. there wasn't good to go.
BUT heres where the JOKE started...
They continued to block the whole month of April even though he canceled and we did also the same day.
So as it stood we were out of luck and could not book another day till the month went by. WTH
It said this was to discurage cancelations. ???????
I deleted the account. MAD as HELL. due to there is no way to speak with a person to find out what the heck was going on.
I got an idea.
I would open another listing in MY name. everything went ok and it took the exact same listing but in my name and the dates were open.
HUMMM.
Wonder if I just re-Applied in her name again because no one was EVER responding to our cry for help. These folks are so bad a customer support thats its base is question and answer.
Well the took the wifes listing with no problem. again....
But before the actual list buttonn was hit i went back to my listing and unlisted it with a brief explanitation.
Listed it in here name and it showed the listing to us and everything seemed fine but when you search for the listing in or city its not there.
When I reopened the listing in my name it showed right away on the map.
We have a listing and its not showing.
What my concerns are with this company is that just what would happen if you needed their support in an insurance matter, we could only guess as to the lack of being able to speak with a human.
So as it stands we have a listing but its not available in search and were stuck with horrible customer service.
Hi Tracy,
Thanks for your reply.
I tried to call you just now but I could not complete the call.
I have investigated every avenue of this for you and I'm quite satisfied it's a bug.
In order for it to go to the bug team for investigation, I will have to close this from my side and send it to the IT team for further investigation if that's ok with you.
I'm sorry it took so long, but I have to literally exhaust every avenue to find your listing and be 100% sure before I submit to the correct team.
Once again, apalogies for the delay and thanks for your patience while I investigated the matter for you.
Kind regards,
Mick N
A "bug"..nice way of washing their hands of me, letting me think that anything will be done about it. It took several days for him to come up with this "answer" - after my last email explained that I knew of the sneaky experiment that they were doing, and I have had zero bookings since it started.
He could not complete his call because he rang me at 5:40am!!! I was not impressed, but then of course they didn't ask me if I am in the same time zone as my listing...
I suppose I will keep emailing, even though my case seems to have been closed.
Tracy