Worst Service Ever, No customer oriented, Not a serious company.

[Abdel490]

I just want my receipt of a reservation, when I tried to download there was a problem with it. I reported 5 times. Always the same response "I will escalate the problem to the team". After 2 weeks and many hours on the phone still I can't get my receipt which I need to get my reimburse. The operators end the call because I wanted to talk to the supervisor, and when finally someone attend me, the only option she gave me is a link to officially complain. It's not a serious business, No one is accountable for the money I'm going to lose. As always the client always loses. 

It's a shame that something very simple as a receipt shows the WEAKNESS, BAD SERVICE and QUALITY, of a called worldwide Platform as Airbnb says and which its business is based on customer Satisfaction.

No satisfaction at all. Only problems

[Bettye6]

Are you able to take a screen shot of your reservation with credit card receipt  & submit that? When I was working for a corporation utilizing AirBnb as a guest  for work related causes that screen shot & CC receipt was sufficient enough for proof of my stay. 
Hopefully you will arrive with a solution from other hosts. 
Best of luck in resolving your problem

Bettye6