Hi Sheila, I totaly agree with you, the first canellation I received told me about her heardspip because the airline is not refunding her the money, so she ask me as the host to refund her.
When Airbnb call me I was very clear, my cancellation policy is strict and I stick to it.
Now I am waiting if I receive the money. All other cancellations Airbnb is not respecting my
policy and refunded the money to the guests. I am a fair person, a guest booked for July ask me if he can cancel and I have no problem to refund the money because it is a long time away and it is the busy season. I have a problem with my reservations for March and April, because I had to refuse 2 guests. Hosts are only the tool for Airbnb to make lots of money, the big disrespect towards hosts started in 2016. Only the guests are important to Airbnb, because the guests are the big money for Airbnb. The gread of Airbnb made the supply higher than the demand and the hosts don,t mean nothing to airbnb no more, because the supply of hosts is to high. The other problem Airbnb created is the quality of guests. But Airbnb wonts quantity not quality. Time to make some changes and fight back.