Our only income is via airbnb - as we are in deep rural Scotland we do not have an annual flow of guests - usually just the summer months, and we stretch this revenue to last our family of five throughout the year.
We are currently in dire financial circumstances like many others, but DO NOT WANT YOU - UNDER ANY CIRCUMSTANCES TO GO BEGGING to our past customers. How shamefull, embarrasing and downright rude when you take advance payments from our guests - sometimes months ahead, do not pay out till they in many cases have already departed, then offer us just 12.5% of what should be our 50% cancellation policy!!
NO, NO and NO again. Time to fire your advisors and get people who understand this side of the industry - because clearly you and those in your team have little understanding of the meaning of the 'hospitality' industry.
Are you listening now??