Mad Host- Airbnb Gets 1 star for Following it's own Rules and Policies

[Anjali4]

We have non stop cancellation preset messages “ cancelling due to situation in La Quinta” . There is no situation in La Quinta. We have 15-20 cancellations and AirBnb has given full refunds in spite of our Strict policy . We are not big business like AirBnb or a a hotel or corporation. You are killing our business and pushing us towards losing our house. Could you not ask the host for their input? Each case should be handled separately not blanket full refunds just because AirBnb in some boardroom decided what should happen at our rental. Some people cancelled last minute although they could have done that earlier to enable us to rent our house to some one else. AirBnb can’t just 100 percent penalize the host. Guests should have forfeited some money too but AirBnb doesn’t care about hosts as usual. All I heard from guests and AirBnb is it they have to cancel for no fault of theirs. Is this a host’s fault?

[Shelley-And-Jeff0]

You must be a new host.  Airbnb ALWAYS sides with the guest over the host.  FYI, the wording “...due to a situation in (your town)” is what they use when the booking is cancelled due to Coronavirus.  So, even though there may be no confirmed Coronavirus cases in your area, they have chosen that wording, further dumping on the host.  Nice, eh?