COVID-19 Discussions

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... Latest reply by Emilie

Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre...

http://chng.it/Tz7FVWdnqc News media has announced that Airbnb has updated their refund policy. However, it is totally superficial: few people realize that Airbnb's COVID policy only protects themselves. It is a stark difference from the airlines and hote... Latest reply by Stephanie

I have just found that the Airbnb "refunds" guests their service fee as a coupon for the next trip, not as money. They leave hosts alone with their problems but find it fair when it comes to their own money... What a hypocrisy. Latest reply by Steve2542

If you are like me, you believed the Strict Cancellation policy protected your income and now you are faced with numerous cancellations and requests for refunds that you never thought you’d have to deal with. I’m now formulating a strategy and thought I’d...

Hello everyone, I host in Edinburgh and I only just found out, that Airbnb is even actually providing the guests with their own prepared messages what to write to cancel for free. I keep getting the exact same messages from different guests, who are canc... Latest reply by Jason1350

Amid the flood of cancellations for health/travel concerns, we've now received the first of what I guess may be many financially motivated ones: a group whose adult children are losing their jobs, so the parents are cancelling their vacations to be ready ... Latest reply by Gerhard4

As many of you know, AirBnB recently "threw hosts under the bus" by sending false information to guests with near-time bookings, saying that there is an incident in the location they had booked and offering them free cancellation. Naturally, there is a va... Latest reply by Mc4

This is not a rant, it's a request for short-term help - for those of us attempting to offer custom promotions for substantial discounts to try and re-book the rooms cancelled due to Coronavirus restrictions, the settings and restrictions on promotions ar... Latest reply by Sharon1014

I have just discovered that Airbnb is retrospectively providing refunds to guests who cancelled Airbnb Experiences before they announced their Covid-19 extenuating circumstances policy effective 14 March. I was contacted by Airbnb support this morning an...

Honestly I don't think I will be able to survive this months Airbnb allowed my guest cancelations with not penalties.in the other hand they hold 50% of my yearly bookings, money I will need to pass this harsh times.We need from Airbnb to give us part of t...

Hosts in the US received an email from one of the AirBnB co-foundersWhere he ask the AirBnB hosts to email our Member of congress and senators Every day AirBnB amazes me with new crazy idea’s (not positive)To make their decision for full refunds, no mat... Latest reply by Gerhard4