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@Huma0
Maybe You erroneously ended up with the Trust & Safety team, because they never say what it's all about. Pls read this following conversation and be prepared to what may happen to You soon:
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T&S: A guest said you did something wrong and you might be in trouble.
Me: seriously? I don’t know what that is. Can you let me know with whom and when this happened so I can look back. I’ve had thousands of guests and I’ve been a super host for almost 4 years.
T&S: no, we’re not going to tell you who. Just tell us if you’ve ever done anything wrong.
Me: Uh. No. I don’t know what you’re talking about so I can’t answer such a vague question.
T&S: have you ever done anything wrong or have any of your guests ever done anything wrong?
Me: now we are even more vague. No I don’t think that I have and I’m reasonably certain that some guest, at some time ,has broken some rule. 99% of guests are awesome and 1% are not. Sort of the cost of doing business.
T&S: OK we will investigate.
< A couple days later>.
T&S:We have finished our investigation and no further action will be taken at this time.
Me: OK, that’s good. I don’t recall doing anything wrong and you won’t tell me that I did anything wrong so glad that’s over.
T&S: oh no, you did something wrong and if you do it again you’re gone.
Me: really, after 4000 guests and super host status for four years, I’m gone? If I can’t think of anything I’ve done wrong, and you’re telling me I did something wrong. How can I correct that behavior if I don’t know what you’re even referring to?
T&S: we can’t tell you what you did wrong or how to fix it... just don’t do it again.
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You think I'm joking, right? No, I'm not. Read this:
https://community.withairbnb.com/t5/Hosting/Can-t-Trust-the-Trust-amp-Safety-Team/td-p/1232833
cc: @Colleen253