Customer support

[Maria568]

I hope somebody in Airbnb PR reads this :

Your customer support sucks ! I have been waiting for nearly 5 hours , spoke to 4 different people , emailed a representative 5 times and NO HELP 

with a cancellation I must do due to stupid glitches and bugs .. 

[Maria568]

We have been members since 2014 , always working hard to keep a super host status ...and this is the first time I needed help and what do I get NOTHING . Thank you Airbnb ! Remember that without Host is no Airbnb . 

[Kinga-and-Spencer0]

I have terrible experience with Airbnb customer service too. I am not getting paid since July 2021 and they lie to me all the time. I spoke probably to 20 different people and sent 10 emails and they don’t know what is going on with their system. Bunch of morons! 

[AZ-Housing0]

Have you guys tried to add Catherine to this conversation. Most ot the time customer support reps work for third party companies who have huge issue with finding the workforce. I have heard from one of them that people start the job and quit after 3-4 weeks because of low salaries. That explains a lot. 3-4 weeks is a minimum time that people need to learn how airbnb systems work.