I have been a host for 8 or 9 years now and I recently purchased a home with a pool and jacuzzi. I just started renting out a room and my first guest was a woman who rented the room for 1 night. I have 2 main rules, no shoes in the house and no eating in the room. This woman broke both rules and left cheese in my carpet. She would also leave and leave all the lights on in her room and in the bathroom even though she wasn't there. I went in and turned the lights off once and asked her to do the same moving forward. She asked if the pool was available during the day and I said yes, but she needed to let me know if she wanted to use it because I keep it covered. She comes to me at 10PM and asks to use the pool and jacuzzi. I was about ready to go to bed and I'm not going to leave the jacuzzi on all night, that would eat up most of what I make from the room which wasn't much because of the so-called smart pricing. I end up staying up later to make sure the jacuzzi gets hot and then I turn it off. She uses the pool, then she does so again in the morning.
In the morning, she asked me when check out time was, I told her, then she asked me again later. I ended up having to go out and when I returned, an hour and a half after she was supposed to check out, she was still there. When she saw I was there, she started to scramble saying she was checking out.
After she checked out, I put in a cleaning fee request due to her dirtying up my carpet and requiring it to be shampooed which I don't think is a regular part of cleaning. I also think checking out late should have a fee when it's not approved, but that wasn't why.
She ends up retaliating and reporting me claiming I went into her room without her permission. What's funny is not only did she tell me how great my place was, but she also writes me a note saying she wasn't going to say anything except I asked for her to pay the fees. Airbnb ends up doing an investigation and I was told to ask the guests before going into the room, which I will do, but also that nothing would happen to my account. This is not what happened, my account ended up getting suspended for over a month and after constant hassling on my part, it got unsuspended, but I was never notified of why this happened or when it was unsuspended. I am still waiting for an explanation. I feel like as time has gone on, Airbnb cares less about the hosts and more about guests even when it was obvious retaliation.
In case any of you want to see who this horrible guest is: https://www.airbnb.com/users/show/424328929
