Is it normal for the support personnel to leave the conversation prematurely?

[Alexandros89]

I found that strange, so I wanted to ask the question here: Is it normal for the support personnel to leave the conversation prematurely? Before I get an answer to my question? From my experience, usually they ask for confirmation on whether I need any further assistance before they close the conversation.

The conversation took place today with ** and didn't get a response to my last message at least until 1:20 PM. I'm attaching the full log below: (since I didn't find any Id to refer to it)

**[Private conversation removed - Community Center Guidelines]

[Emilia42]

@Alexandros89 

Yes, this looks like a very normal conversation between Airbnb customer support and hosts, unfortunately. 

[Nathalie-Et-Gilles0]

@Alexandros89  bonjour 

When is the arriving date?

I have a similar problem with my long term tenant.
Airbnb has a technical issue to collect the money because IT server issue.

And they threatened my tenant to cancel the reservation.

It is not a problem with the card or bank.

It is a serious Airbnb technical bug.

Please let me know if and when they succeed to solve your case.