Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Steven1947
I’m a host and I need help removing a guest and cancelling their reservation. I’ve waited on the phone with airbnb for hours and no one picks up. What do I do?Who cancels the reservation? I can’t do it online since it’s already started. I can’t reach anyo...
Latest reply by
Emre51
My husband and I have been staying at our two family vacation home, on one side since mid-March 2020/Covid-19 lockdown NYC. We finally decided to start taking reservations our rental unit out when restrictions were starting to be phased so that it would b...
Latest reply by
Sarah977
A couple of weeks ago a guest booked my beach house for 6 people and ended up having a party with about 20-30 people (neighbours advised). They caused a lot of damage to the property - smashed window, jimmied lock and damaged door frame, smashed TV, broke...
Latest reply by
Nicole2130
Our guests were expected to arrive tomorrow. They let me know this afternoon they would be cancelling due to a sore throat. They say they are expecting a full refund. Our cancellation policy is moderate, and they booked the trip 3 weeks ago. Am I obliga...
Latest reply by
Michelle142
Hello! I'm an international school teacher currently stuck in Ghana due to the travel ban. I lost my job because of the pandemic and the school year is over. I originally thought I was going to have to vacate my school apartment until I could get out of t...
Latest reply by
Nanxing0
Dear airbnbWhy our cancel rate is sooo high, we never cancel our guest but asked by them to do so in Covid situation. Anyway we asked Airbnb before we did, and staff told us we won't be penalty by this. Please we are serious on Hosting.
Hi I need to cancel a booking for my experience tomorrow as I have had to go to my mums at short notice. How can I do this and how much will it cost me? Thanks for any help.
Latest reply by
Helen3