Hold on @Sarah977 , you really have no idea what you're talking about here.
Here's the whole story:
- I cancelled the booking and got charged for 1400 euros, was surprised because as a first time user it wasn't clear to me that I was going to be charged for April AND June when the Long Stay policy clearly stated that I would only lose the first month AND I reached out to support twice and TWICE they told me that I would only be charged for April.
- I cancelled my booking more than a month in advance, messaged the host to apologize and told him that it was completely cool that he keeps the first month.
- The host (god bless him) decided to voluntary refund the second installment
- At this point I am still down 707 euros but that' s fair enough I am thinking, the next day I get a message from support saying that I have been fully refunded, no other explanation given
- I initially thought it was the host who decided to refund me 100% so I go onto the platform to send him a thank you message when I see the message about the covid19 policy on the homepage. Turns out the policy applied automatically to my cancellation, never knew I could benefit from it, never asked support about it, never knew it even existed when I cancelled my trip.
Now I think that I am as much a victim as my host, my internship got cancelled because of the virus and I had no choice but to cancel my booking which I did on over a month notice, I and the host had polite exchanges and he was kind enough to refund the second installment.
So when I read your spiteful little comment I can't help but thinking you should either get your anger issues in check or exercise caution when interacting with a stranger on a story you know nothing about, I am not bragging about having been refunded and I don't think at any moment I took advantage from the covid policy simply because I knew nothing about it.
I am sorry if you're angry because you lost money because of covid but I find your message completely inappropriate, uninformed and unprofessional.
Best,
Dan