@Lizzie
Lizzie I am cross because of Gerry and Rashid's decision to leave, after all their help here, but there is something of a pattern developing here and I wonder if there is some way you can intervene and, with your influence, put the community's concerns towards the company decision makers! We used to have a discussion room called Host Voice, which we were lead to believe promoted our issues to company decision makers, but I have not seen any evidence of that for the best part of a year.
I am sad to see the company I have loved over the past three years dismantling itself! I have just gone back over the last two days of posts here on the CC! A year or two ago we joked and had fun involving ourselves with each other and exchanging our experiences. Now, as a group, we seem frightened and are more concerned with self-preservation. We shoot from the hip with advice because we no longer know what is going on. We are all puzzled by what the company is doing!
I decided to stop at a dozen CC links…..but I could have gone on to one hundred, maybe even one thousand if I had wanted to troll back a month or two.
https://community.withairbnb.com/t5/Hosting/Guest-booked-a-room-but-takes-over-the-whole-house-for-a...
https://community.withairbnb.com/t5/Hosting/Hosts-beware-first-time-guests/m-p/933344#M232872
https://community.withairbnb.com/t5/Hosting/Booking-request-with-no-verifications/m-p/932504#M232637
https://community.withairbnb.com/t5/Hosting/Warning-hosts-of-a-potential-risk-guest/m-p/933288#M2328...
https://community.withairbnb.com/t5/Hosting/Hi-Guys-I-need-urgent-advice-for-my-airbnb-listing/m-p/9...
https://community.withairbnb.com/t5/Hosting/How-do-i-properly-deal-with-damages-caused-by-guest-Brok...
https://community.withairbnb.com/t5/Hosting/Guests-refuse-to-pay-extra-person-fee-and-Airbnb-dont-su...
https://community.withairbnb.com/t5/Hosting/Theft-Warning-in-Hamilton-ON/m-p/932848#M232724
https://community.withairbnb.com/t5/Hosting/I-received-a-death-threat-from-my-AirBNB-guest-amp-AirBN...
https://community.withairbnb.com/t5/Hosting/More-outrageous-Airbnb-Policies-against-Hosts-More-refun...
https://community.withairbnb.com/t5/Hosting/House-trashed-wrecked-destroyed-by-guest/td-p/76067/page...
https://community.withairbnb.com/t5/Hosting/Sad-farewell-to-AirBnB/m-p/933336#M232869
These hosts all thought they were doing the right thing! They felt they were worth being promoted by their performance, not the depth of their pocket, and were trusting the guests Airbnb were so keen to have the host accept that the company made a conscious decision to withhold relevant information!
We are not a happy community any more, @Susan will tell you the statistics, I will just tell you the sadness I feel that those who were fawned over by this company and promised such lofty support suddenly find themselves with a property and no business….and little or no support!
Daily we are seeing wonderful hosts….Superhosts like Gerry and Rashid, David from Como, Marlene from London, John from Boise, Kendell and Dereck from CA, another John from the UK moving away from here and going to other platforms where they feel supported and wanted.
Sooner or later someone at the top has to stop telling us to drink the Kool-Aid...... and return to the days where we as hosts mattered!
Lizzie, I don't find myself getting enjoyment here any more because too many good hosts are being hung out to dry by the company. As a carer, I have my fair share of taxing issues in my life, I come here to help, not run into company brick walls!
Cheers......Rob