@Robin129 @Wendy684
That sheet has helped stop those maddening reviews we get like this
Nothing wrong, nothing I could learn from, nothing I could improve, but Airbnb gave my stats a kick. I was averaging 1 review like this in every 15, and each time I got one my overall rating would dip, I would go from a 4.94 to a 4.93, and yet it would take a dozen 5 star overalls to get me back to that 4.94 again. The system is weighted to penalise the host when they have done nothing wrong. After I received my 12th review just like the one above, I realised I needed to be a bit pro-active here and make sure guests understood that by thinking they are helping the host and being constructive, they are actually hurting the host.
It has worked! Since I have included that sheet my ratio of 4 star overall reviews has dropped to one in 50! I am still getting the odd category 4 star for maybe Cleanliness, Value or Location but 4 star overalls have just about stopped.
Guys, we shouldn't have to grovel for that top review......my place is not worth a top review, I wouldn't give it one if I was a traveler, but Airbnb have set up this ridiculous system and, we have to work with it as best we can.
Robin and Wendy I still have my Word doc of that page which means it's easy for me to alter. If you girls would like, I can alter individual wording to suit your listings and photos to make it specific for your house rules. I can then include it here as an image. You then just need to right click the image and click 'Save Picture as' from the option box and save it to a folder on your computer. You can then print it and it will come out as a full page image just as mine has, but with your details.
Cheers......Rob