Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Alex

I called and wrote Airbnb 5 times over the course of the past two months. I rely on income from my listing to live. They never sent 25% payout for a reservation that was cancelled due to COVID19 lockdown in the guest's city, Paris, France and lockdown in ... Latest reply by Helen3

Has anyone gotten information on the exact deadline for hosts cancellations without penalty for pre-March 15th reservations? I know that it says "by May 15th" but does that mean before May 15th (like by today), does it mean by end of day May 15th? 11:59pm... Latest reply by Suzanne-And-James0

Payments completely voided without explanation since start of program. This is latest example email from Airbnb. How is $66 justified as 25 percent. Been like this from get go. What the heck Airbnb!? Mistake or unethical I just don't know. Payout of $66.... Latest reply by Mary116

Forget superhost relief I've received a miniscule percentage of the 25 percent assistance. NoINo explanation provided. If its merely an Airbnb private relief program i suppose they can do with their $250 million assuming it's paid out to hosts as they wis... Latest reply by Helen3

Please tell me what applications do you use in order to communicate with your staff - cleaning staff, laundry and other staff? I do it on WhatsApp and it takes me a lot of time. In addition, the time difference is 4 hours. When the cleaners are preparing ...

First time posting... Superhost with 2 rentals here. I like to offer guest friendly options to cancel so I keep my cancellation policy moderate. For me personally, the strict policy charging 50% or more in cancel fees is a bit cruel. I underst... Latest reply by Ephraim0

Right now Airbnb only supports the host by sending a few emails to show sympathy and explain over and over why everyone should refund —these don’t mean anything. Here’s time to show some real support:Use the interest money Airbnb earned by not releasing t... Latest reply by Ephraim0

I believe all current Superhosts should receive a list of the global Superhosts that were invited, applied for, and actually received the infamous grant money. If there is actually no way to even apply without an invitation, or to see that their vague sel... Latest reply by Ephraim0

Even though they cancelled, I never received any email letting me know. The guest let me know through the inbox that Airbnb sent me an email with the option to accept or decline the cancellation. I never got it, so advised guest to call airbnb to se... Latest reply by Luana130

Hi, my friend and I were set to stay in an Airbnb for three months, from June 1st to August 29th. We originally booked the Airbnb on May 7th, with a total price of $3.897. Due to some circumstances that have come up, we have since cancelled. The long term...