Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Paula

@Alexia149 Its my 2nd time receiving the reward for Super host and its my 2nd email earning 100usd, does that mean that now I have 200 or its just the 100 I have not yet used from my previous reward? Where can I find the outstanding balance? New to this y... Latest reply by Alexia149

Hi all! I am desperately hoping someone can help me here. I contacted Airbnb so that I could better understand what cancellation options I had. The policy noted a 50% refund was available by default, or I could request a full refund from the host. I had ... Latest reply by James3238

Airbnb Plus host are unable to test and add wifi speed to their listing. Is this something we can address? I have two listing. The Airbnb Plus listing is unable to benefit from the new wifi feature. Was this an oversight? Engineering issue? Latest reply by Nikolas62

Good morning We have a property that is rented steadily on a monthly basis because of the area where the property is located has a monthly trade days festival. We currently to not have a cancellation policy. We wanted to see what people use for their c... Latest reply by Chris-And-Debbie1

Hey everyone, As we’re slowly coming closer to the end of spring and the start of summer, lots of people are finalising plans and making preparations to take a small break away from their everyday lives. While some might go away on a short break, oth... Latest reply by Mikal20

We maintain a strict cancellation policy for a property adjoining a local ski resort. On December 7, 2020 a guest cancelled a reservation for a stay from December 11-13. It was not an extenuating circumstance. The guest claimed the ski-resort was clo... Latest reply by Andrew2738

In a way I am frustrated by my involvement here on the Community Centre because, all we see here are negative posts!We don't get to see any of the nice side of being a short term rental host. We are currently hosting Greg and Peta, and tonight we had them... Latest reply by Cora29

Hi hostsHelp!!!!Does anyone know how I can claim against my own insurer (not Airbnb) for income I've lost due to being unable to take Airbnb bookings during a period my property was un-rentable, due to storm damage and the time taken to repair the damage?... Latest reply by Michelle3146

Our cleaning service made a schedule error and didn't have the cottage cleaned (and keys in box) when the guests arrived this afternoon. It is now being cleaned (will be finished (2 hours after 4pm check-in) but the guests are having to delay their check... Latest reply by Anonymous

I currently have a 2 night minimum stay requirement. I'd rather have this as 1 night minimum but be able to bump up the price for a one night stay. When I was checking out other listings in my area I saw a listing that had quite a high nightly rate for a ... Latest reply by Matthew1601