Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Anuki3

Hi, I just received a cancellation due to Trucker Protest happening right now. The cancellation policy is "Non-refundable: No refund after booking". Should I give the guest a refund? Are there any penalties applied if I don't give a refund or give a parti... Latest reply by Jessie253

I had an Inquiry come in a few weeks ago from someone who says they stayed with us previously, but it's not the person who booked. The profile is new and unreviewed. She was asking if 6 guests would be ok (max is 5 and I'm very clear in the rules that I w... Latest reply by Karla533

In the past when we had a booking issue it was resolved (satisfactorily) via a web chat discussion. Does anyone know if this feature is still available and how to access or get to discuss something with AirBnb? It's in relation to a postponed trip due to ... Latest reply by Emiel1

There is an exploit guests are using to get around and avoid paying cancellation fees by doing chargebacks on their card. When they do this they get their full refund and Airbnb cancels their reservation and the hosts gets nothing. Your dates are booked f... Latest reply by Elliot131

Hi all, I am in very strange situation which I never thought Airbnb will put me into. I booked an apartment at Hollywood Beach, Miami. It was listed as a beautiful oceanfront apartment with everything we needed for vacation. We arrived at night and when w... Latest reply by Branka-and-Silvia0

I am new to ABB and I am looking for a whole house to rent for my girlfriend and I so we can have our own space. I requested to rent one and was turned down because I didn’t meet the guests needs. is that a thing where we have to meet the guest limit to r... Latest reply by Canon3

The most important requirement BEFORE booking my place is that the guest must have reviews from other hosts. I even wrote this on the very first line of the property profile and other places, including house rules. A few months ago, someone requested a bo... Latest reply by Sarah977

I have received a trip request from a couple wishing to bring their 4 yr old to stay in my 1 bed Airbnb barn. This isn’t a problem but they have selected ‘2 guests and 1 infant’ in their party. I usually make a small additional charge for a third/fourth... Latest reply by Crimble0

Airbnb send me the usual email to accept or decline a booking. I yjen discover a cancellation from someone I've never heard of! I'm feeling my goodwill is being abused & Airbnb is extracting the yellow liquid. I hope someone gets back to me I'm truly dis... Latest reply by Sarah977

Could this be a scam? - person with verified identity, but no reviews wants to book for the maximum allowed time on my listing - 14 days, saying he is travelling from Australia (where I am) to my town. Asking straight out how to get the key (booking reque... Latest reply by Helen744