Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Don6294

Hello,This issue is starting to be always more frequent that a guest sends the booking request but her/his credit card or documents are expired and the booking goes on hold. The guest has 12 hours to update her/his credit card or documents. This could wor... Latest reply by Sarah977

I went to reserve a condo thru Airbnb. They have my credit card number, a photo, email address and phone number. Then I was asked to upload a government ID to prove I am who I said I was. I am a senior citizen and do not use the high tech gadgets. I was u... Latest reply by Sarah977

This is only occurring in the reservation details section. Anyone else experiencing this? Latest reply by Duncan118

I need to change my reservation to leave a day sooner and the host agreed and asked me to amend so that he can fill the day I am leaving. Unfortunately because he doesn’t check out on Saturdays (the day I’m now leaving) so I am unable to select that day i... Latest reply by Gordon0

Hi, I have just payed for a reservation, but guess what: the amount has been taken from my account AND the reservation is not confirmed? How is this even possible?? I have issued a complain to the bank but the bank is even unable to check for the amount, ... Latest reply by Gordon0

One of the biggest issues with new hosts is that guests will take advantage of the need for good reviews. Starting out, you may put up will all sorts of shenanigans that you won't encounter with the same frequency as you become more seasoned. One of the m... Latest reply by Helen427

i inquired about a rental and between the time i inquired and they responded with an invite (5 mins), the price went up. they blamed "smart pricing". i blame a scam. watch out! Latest reply by Mike-And-Helen0

Airbnb customer service continues to be sub par and favors the renter and not the Host! Had a renter this weekend, they check in then 6 hours later check out. I get no phone call.Next day I get an email from a 0 review renter, wasn't our taste, want a ref... Latest reply by Brian2036

Hello. I am new to hosting and am currently doing long term stays. I booked for my first long term stay (six weeks with the option to extend two more). Should I have a lease contract signed as well? If so, does anyone have a sample one? Latest reply by Brian2036

Hi , I had submitted about 10 days ago a request for a refund from one of my guests due to damages. Today i received and email from the Safety team that there is an incident and they have suspended my account . Could the two be linked ? Latest reply by Elaine701