Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Juliet929

I've just had this strange booking enquiry below which concerns me because the enquirer sent me a coded number to reply to. Has anyone else had this sort of enquiry and am I right to be worried?! No reviews and I'm not sure where the person is from. Is... Latest reply by Alicia340

Good morning, I see that we can easily save text for quick replies but I would also need to save a photo for more details to be sent a few days before the arrival of the guests. Any tips on how to do that? Thank you in advance. Kind regards, BérengèreP.S....

Airbnb does everything possible to deny Hosts' ability to fine Guests for damages and disrespectfully blatant house rule violations. I am truly fed up. Although it is unfortunately not charged upfront like it should be, similar to incidentals for hotels, ... Latest reply by Elaine701

Hi allWe have a confirmed guest (party of 4) that is due in a couple of weeks. They messaged, asking if an additional person could join their group. I said they could but there would be an additional charge to cover linen, towels etc, which they are happy... Latest reply by Russell262

This is my first time in 3 years and over 200 bookings that I am at a loss. I had a guest check in to a very throughly cleaned space and then check out 3 hours later canceling her 4 day reservation and requesting a full refund because ‘tones of bugs’ are ... Latest reply by Inna22

Please has anyone any ideas why I am only receiving contact from Airbnb by phone.Nothing at all via my computer.Any ideas?@Marion268 Latest reply by Linda108

We have run into a situation where we have a guest interested in a long term rental. Approximately 90 days. Well there is one weekend booked in the middle of the stay. The guest went ahead and booked. We went in Ans adjusted the nightly rate to offer the ... Latest reply by Linda108

Hi, I have a person who made a reservation without first writing to double-check the actual availability...it turns out that the place is in fact not available.(normally people would write to double check before actually reserving).I wrote about this to t... Latest reply by Linda108

I have a 5 day advance notice to cancel w/o penalty. He called 6pm of date to say he cannot make it. I was paid minus cleaning fee. What would do? Latest reply by M199

I have been on Airbnb for over 6 years yet without a bad review that they’re claiming I have had they have deleted me. I then appealed and they have still maintained this. I am also a superhost so even more bizarre. Can anyone assist? Latest reply by Gayle32