Good evening ! The guest yesterday requested a changes in the booking, a request to postpone the booking date, I made concessions to the guest and confirmed the changes! The guest canceled the reservation today without penalty. It turns out that the guest deceived me, knowing that when he will cancel the reservation before the day, he will not receive a refund, he went to the trick and deceived the owner by requesting a change in the booking date for a whole month so that when canceling, he will receive the full cancellation amount!
I think this is wrong, the owner can be deceived in any booking by moving the booking date! It turns out that the cancellation policy for guests has a chance to cheat the host and the Airbnb platform. Most likely, I would go to a meeting with a guest and return the money, as I have done more than once.
But the fact that there is such a possibility of deception depressing me!
In similar cases, when guests ask to change the booking in the dates of arrival, I will already be guided by this case, and I simply will not make concessions to the guest, the precedent created and the existence of this loophole through deception of the host casts doubt on the cancellation policy.
It seems to me that a separate case should be brought up by the Airbnb team as a potentially dangerous loophole for hosts when canceling a reservation. And the cancellation rules should be expanded.
If the guest requests and the host confirms the transfer of the reservation a day before the arrival for a month, and when canceling the reservation, he cannot be guided by the cancellation rules without the consent of the host, if the guest wishes to cancel the reservation, he must pay penalties in any case!
