Access booking details prior to a reservation change

[Simon786]

Hi - a guest has just changed their dates via a reservation change which I have accepted. This also resulted in a price increase given the nightly rate has gone up since their original booking was made. 

I’d like to refund them the increase but I can’t seem to find the details of their original booking now I’ve accepted their change. 

Any advice?

ss 

[Emiel1]

@Simon786 

The original price is mentioned in the email you received when the reservation was initially made.

BTW If you change a reservation as a host, you see the original price in the change form, after the dates change you can reset the price in the form to the original price.

[Simon786]

Thanks Emiel.

I've been through my emails a number of times looking for the original reservation confirmation and I cannot find it. Puzzling as I never delete anything. I can see the amendment request and the confirmation of the amendment, but not the confirmation of the original booking. 

I'm thinking the only option I have open to me is to ask the guest to share their original booking confirmation with me and go from there.

Any other suggestions?

ss