Has anyone else been having problems with Airbnb support. They are reaching out to us to ask for a full refund of cancelled reservations that have a check-in Mar 14th to May 31st. Per Airbnb policy they are supposed to refund the guest and send us 25% of the cancellation fee (does Airbnb support not understand this). We got a request for a full refund today on a May booking from Airbnb support, and the rep said the will send separate communication for each refund. I don't understand why they are even reaching out to us at this point. Why do we need to confirm the refund? We have not received similar emails from our March or April bookings (nor have we received our 25% of original cancellation fee Airbnb is supposed to reimburse us). It is enough of a slap in the face they did not honor our cancellation policy in the first place.
We also had a guest that stayed with us for 2 days (4 day booking March 11th to March 15th) that wanted a full refund. They tried to extort us for a full refund with the threat of a bad review (which they did leave) even though they stayed with us for two days when the checked out. We followed our cancellation policy at the time (prior to the extenuating circumstances policy update on March 14th), and even offered a partial refund. @Brian
