《Host》 Unable to cancel a confirmed reservation

[Famm0]

First time using this platform-

1. I had forgotten to block a period of dates and a guest has instant booked a reservation in that period.

2. I am trying to cancel with one of the given options "I cannot host on these dates anymore".

3. An error message keeps coming up: " reason is not valid".

I have explained to the guest in private message and they are okay with it but now I am having trouble even cancelling their booking to complete the refund process for them.

What should I do?

[Lisa723]

@Famm0 Call Airbnb.

[Karen1027]

Hi Fammo 

The best thing to do in this case is to message Airbnb and get support. They will assist. 

Kind regards

karen 

[Quincy]

Hi there @Famm0, were you able to get in touch with Airbnb? 

[Theresa412]

I'm trying to change my dates (shorten my stay) and the website is unresponsive. I have tried every way imaginable on the calendar that pops up, nothing works.  I contacted airbnb, hopefully they will get back to me soon. 

[Marit-Anne0]

@Theresa412  Maybe your host has a minimum stay and your new dates are shorter than that ?  In any case, shortening a stay is subject to acceptance from the host.