Host did not answer

[Muhamad-Safwan0]

I reserve my airbnb by today which is 25 jan 2020. However there is no instruction to get in the house. Host also did not answer call , and message here

[Rowena29]

Hi @Muhamad-Safwan0 

sorry to hear you are having difficulty.

You should call airbnb customer support 

you can do this by followign the links on your booking.

I have done a google search and apparently this is the toll free number  1-855-424-7262 

Good luck!

[Muhamad-Safwan0]

Thank you very much. 🙂 i just need my money to refund. I call the host, she said that he dint approved my reservation but yet under my queue it said it is. So all i asked for the host to refund my book. Now just waiting for that process 

[Marie82]

@Muhamad-Safwan0  what days are u checking in ? do u have any time difference with the host?

[Muhamad-Safwan0]

No, we are in the same time zone. Apparently the owner said she never approved my book, but still its running on my calendar saying its booked. Probably system error? I dont know

[Helen3]

Please call Airbnb to check if it is showing as a confirmed booking at your end, then they should enable you to transfer your booking credit to another listing @Muhamad-Safwan0 

Unless of course the original host has space.