Location not as advertised on listing

Location not as advertised on listing

Hi

 

Ive booked a villa and the location is about 30 minute drive from where advertised on the AirBnB listing. I learnt this after being given the address post-booking. It’s past the cancellation refund point but would I be able to get a refund based on the listing being falsely advertised. It’s location was the main factor in my decision to book there.

 

Thanks

3 Replies 3
Emiel1
Top Contributor

@Max1647 

The location shown on the map in the listing is never the exact location. But a 30 min. drive between  where it is shown and the exact location is a long distance.

You can only ask Airbnb to investigate and if they are willing to cancel with full refund, or maybe can relocate you.

 

Contact Airbnb - Community Guide [Updated] .

 

@Max1647  Was the exact location not shown on your booking confirmation? It normally is, and since you'd get that as soon as your reservation was confirmed, you would normally have time to cancel and receive a refund, unless it was a long-term reservation, which has different cancellation rules. 

It also says on the map in the listing ad that the location is approximate, not exact.

 

Anytime something is really important to you as a guest, it's wise to first send the host an Inquiry message to make sure the listing will meet your requirements. Hosts normally won't give out exact location before a booking is confirmed (it's a security risk for a host to do so, not any attempt at being non-transparent, and Airbnb also sometimes places listing locations where hosts have told them it's not correct), but they would almost certainly tell you what area of town it's in, how far it is from somewhere you need to go while there, etc.

 

Unless a host has specifically stated in their ad that their listing is somewhere other than where it turns out to be, it's not a matter of false advertising.

Helen3
Top Contributor

@Max1647  Where does the listing say it is located and where is it in actuality? 

For example - does it say overlooking Brighton beach but it’s actually in Hove?

 

If so, then raise concerns with the host/Airbnb and ask if the booking can be cancelled penalty free. 

 

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