New to the Community Center? Introduce yourself here ‌👇

[Elisa]

Hello everyone! 😊

Welcome to the Community Center! 👋  I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.

Let's kickstart this thread with a little about us Community Managers:

@Quincy : I'm from the Netherlands 🇳🇱 I have been on the Community Center for 7+ years, and have been an Airbnb Host myself. I love cycling🚲, playing football⚽, and travelling🌏 . I love how dynamic and diverse the Community Center is as we meet Hosts from all around the globe. 

@Bhumika :  🌍 I was born in Gujarat, India 🇮🇳 , and shifted to Toronto, Canada 🇨🇦 last year! 📷 I recently realized my love for photography and aesthetics. I love to capture mundane life and candid pictures. 🌆 When I'm not working, you'll find me binge-watching thriller movies or exploring history.

@Paula : I am from Colombia 🇨🇴 and currently living in British Columbia, Canada 🇨🇦. I have a passion for Latin American culture (I love to dance 💃) . I've had the opportunity to visit around 20 countries 🌎 and plan to visit many more. In my free time, I enjoy outdoor activities, especially mountain biking 🚲 and hiking 🏔.

@Rebecca : I'm from Cardiff in Wales originally but being a military child and a veterans spouse, I've travelled and lived in a lot of different places in the UK and Europe. I'm an environmentalist 🌿 and like to minimise my impact on the planet 🌎 as well as volunteering in my local community.  I love sea swimming 🌊 yoga on the beach 🧘‍ and I'm a children's yoga instructor too! 🙌 

@Elisa : I was born in Italy 🇮🇹 and as a lover of unique experiences—from exploring the streets of Rome🇮🇹 , Paris 🇫🇷, and Toronto 🇨🇦 to appreciating timeless art and cuisine—I'm here to blend the old with the new. 

@Alex : I'm originally from Spain 🇪🇸, but my passion for traveling made me move to Toronto🇨🇦 this year to explore the culture and add another unforgettable experience to my journey ✈️. I'm also passionate about all kinds of sports ⚽️ (especially football, in which I played at a semi-professional level) and love to discover new dishes everywhere I go. 🥘

@Emilie : I was born in France 🇫🇷, raised in French Polynesia 🌺 and Morocco 🇲🇦, and have settled in the UK for 14 years now! On evenings and weekends, you will find me spending time with my dog, working on a jigsaw, or trying my hand at some new cuisine. 🍲

Now it's your turn! Tell us a bit about yourself. Where are you from? And is there something special about the location of your accommodation that you'd like to share?

Looking forward to getting to know you all!

Warm regards🌻,

Elisa

[Piyush62]

Hi Folks,

I am piyush from Goa, India. I have villas and resorts in Goa.

Glad to be part of this fantastic community.

Looking forward 

Thanks

[Elisa]

Hi @Piyush62 😊, 

Welcome to the Community Center!

When did you start hosting?
Your resort looks fantastic. 😍

[Sidharth-Thakur0]

Hello everyone my name is Sidharth , me from India, Himachal Pradesh new here learning gradually. Specialized in "Deep state State Meditation" Guide, Nature lover, ...Further more 

[Rebecca]

HI @Sidharth-Thakur0 👋

Welcome to the Community Center! It's great to have you here with us. You've come to the right place as we're here to support you!
 
Feel free to start a conversation and ask any questions you may have!  😊

[Lydia742]

Thank you Elisa.

My name is Lydia. I am from Nairobi, Kenya and born Kenyan. I have a 1 bedroom apartment located in Nairobi, Kenya 

[Rebecca]

Hi @Lydia742 👋

Welcome to the Community Center. It's great to have you here. How long have you been hosting for? 😊

[Lydia742]

He Rebecca. Thank you. Started in November 2025. Pretty new in hosting.

[Rebecca]

That's wonderful @Lydia742, how have your first couple of months been? Have you had many guests? 😊

[Lydia742]

Been ok so far. I have had some short stay bookings locally  and I had 1 long stay in Dec. January is looking good. Thank you for asking.

[Guadalupe372]

Buenas soy de Paraguay 🇵🇾 llevo 2 meses como anfitriona, es un trabajo que me fascina, en este corto tiempo estoy aprendiendo mucho y dando lo mejor de mi para ofrecer experiencias agradables a mis huespedes. Me encnata viajar y conocer el mundo, cuido mucho mi salud mental y fisica y estoy en una etapa de crecimiento y desarrollo profesional.

[Google translation]

Hello, I'm from Paraguay 🇵🇾 and I've been a host for two months now. It's a job I love! In this short time, I'm learning a lot and doing my best to offer enjoyable experiences to my guests. I love to travel and explore the world, I take great care of my mental and physical health, and I'm in a stage of professional growth and development.

[Liga28]

Hi, 
My name is Liga, and my Airbnb rental - an apartment, is located in Liepaja, Latvia - right next to the Baltic sea.
I have started hosting on July, 2025. And earned Superhost status in October. 

From all the rental platforms I tried, Airbnb is my most favorite. 

I'm a nature lover, who enjoys the simple joys of life — like peaceful mornings and beautiful sunrises. And my rental space is exactly what fulls me the most - beautiful lake views and sunrises above the lake.  🌅

Today I found Community Center, and hope to find tips how to become more visible here. 

Wishing you all a successful 2026 season, loads of perfect guests and full capacity! :))))) 

[Slothome0]

Hi, we are Slothome from Bangkok. i have a question about Host club in Bangkok. So, Bangkok is a big city with a lot of travelers but we don't have any Bangkok host club. 

Would like to ask for the posibilities if I want to start run the club to help the host or people that want to be the host. 

Thanks 

[Kanwaljeet0]

27 Dec
Reported OTP failure for phone verification on a new host account.
On the very first call, I clearly stated this was a technical bug at Airbnb’s end.

Support dismissed it and blamed my telecom provider.

Telecom confirmed there was no issue. All other OTPs worked.

What should have been escalated on Day 1 took Airbnb 5 days.

2 Jan
Airbnb admitted in writing that there is a technical bug and escalated it to the technical team.

Senior case managers involved:
Zeenat, Shirly, Wienford.

Post-escalation, Shirly confirmed the technical issue was real and being worked on.

After waiting further, I spoke to another senior case manager, Wienford, who stated there is no issue at Airbnb’s end and placed the fault on me.

This directly contradicted Airbnb’s own written confirmation and prior senior communication.

When I informed Wienford that I was recording the call for accuracy, the discussion shifted from resolution to “consent,” and the call was shut down instead of addressing the contradiction.

Key failures:
• No Day-1 technical escalation
• 5 days wasted before acknowledgment
• Senior case managers contradicting each other
• No case history review
• Focus on ticket closure, not resolution

This is no longer a technical glitch.
It is a process and accountability failure at a senior support level.

All statements are backed by emails, call recordings, and screenshots.

---

Tags:
@Airbnb @AirbnbHelp @AirbnbHost

#Airbnb #CustomerSupport #CustomerExperience #HostCommunity #PlatformAccountability #SupportFailure