Log In  

Request for full refund

‎30-01-2020 06:56 AM
Wendy1034
Level 1
SG
‎30-01-2020 06:56 AM

Request for full refund

Hi,

 i would like to cancel our room due to the wuhan virus

 

could you please areange us to have a full refund?

‎30-01-2020 06:56 AM
0 Likes
4 Replies 4
‎30-01-2020 08:50 AM
Roberta2
Level 10
London, United Kingdom
‎30-01-2020 08:50 AM

Hi @Wendy1034 

You need to go to the app, go to MY TRIPS -> Change or Cancel ->Cancel.

Your request will not be actioned in this forum.

 

Regards

Roberta

‎30-01-2020 08:50 AM
0 Likes
‎30-01-2020 09:50 AM
Wendy1034
Level 1
SG
‎30-01-2020 09:50 AM

just refund cleaning fee

but i wan fully refund

bcz wuhan virus iwan refund

‎30-01-2020 09:50 AM
0 Likes
‎30-01-2020 09:59 AM
Roberta2
Level 10
London, United Kingdom
‎30-01-2020 09:59 AM

Hi @Wendy1034 

So please call airbnb

Numbers here:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

‎30-01-2020 09:59 AM
0 Likes
‎03-02-2020 11:13 AM
Quincy
Community Manager
Community Manager
London, United Kingdom
‎03-02-2020 11:13 AM

Hi there @Wendy1034, please see https://community.withairbnb.com/t5/Help/Coronavirus-outbreak-Information-on-Airbnb-s-extenuating/m-.... 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

‎03-02-2020 11:13 AM
0 Likes

More from Community cafe

Intro

Hi, This is Abdul latif from karachi, pakistan. New to host...
Hi, This is Abdul latif from karachi, pakistan. New to hosting and an old Airbnb user as a guest. Started with 2 properties ...

Design your airbnb

Have you or anyone you know ever designed an apartment with ...
Have you or anyone you know ever designed an apartment with a Disney or cartoon theme — like turning your space into somethin...

More tools to help you meet your goals

Resource Center

 Explore guides for hospitality, managing your listing, and growing your business.