@Gregg74
I think the issue is on the two cancellations
quoted from the HELP, a Superhost must:
"Maintained a 1% cancellation rate (1 cancellation per 100 reservations) or lower, with exceptions made for those that fall under our Extenuating Circumstances Policy"
Did you look at your statistics ?:
https://www.airbnb.com/progress/opportunities/superhost