Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Philippe2539

Hi everyone, I need your opinion. Guest wanted me to cancel her reservation 5 days before her check in day. I did not accept.Guest did not cancel his reservation. Guest didn't stay at my house.Guest wrote this case Airbnb support. Airbnb support accepted ... Latest reply by Hüseyin9

Hi, need to understand how to escalate a support issue or make a complaint. Here is the background:-We recently stayed in Scotland and I booked the property through Airbnb. The property listed 1.5 bathrooms, a kitchen where guests can cook and a TV. Here... Latest reply by Helen350

Hello All,Hope you are well. Firstly, I would like to say that my heart goes out to all affected from the Coronavirus disease, from those physically, through to those affected economically by it. I truly am so, so sorry and ask that you stay safe. Having ... Latest reply by Nadin609

During the summer season, we had a few no-show guests that according to our dash board, were 'cancellations by specialist' initiated by Airbnb. We didn't receive any notification, not an e-mail, app alert, update in the dash - nothing. I didn't know unt... Latest reply by Laura2592

We are being scammed by **. The same date we applied was the same date we cancelled and they refuse to offer any of our money back! We never been to their property. They proceeded to ask us for more money on cash app.. We lost $654 to these horrible peopl... Latest reply by Sarah977

Basically a guest has messaged me 24 hours before check-in to say he won't be coming, because he has been advised to get a Covid test because of 'symptoms'. Personally I think he is just looking for a way to get his money back last minute.. but I have no ... Latest reply by Ian_Janice0

Stayed in a place recently. Host has already reviewed me and I'm torn about writing a review. I'd like to hear your thoughts... Pros: host is a very friendly & speedy communicatorI didn't pay alot bc SH coupon and non-busy dates Neutral: they have severa... Latest reply by Kelly149

** Is this another typical Airbnb weaknesses? I really dont think Airbnb really follow their own review policies. So if guest was giving one star review without staying, disappointed because of their own booking mistake, expect entire unit while they... Latest reply by Russell49

I recently stayed in a home the was infested with roaches. I have pictures, videos, texts etc. I reached out to the host, to get them out to resolve the issue. Nothing happened. I requested a refund for my stay, I got nothing and Air Bnb did nothing also.... Latest reply by Sarah977

Anyone read about this? Seems like great news for hosts: https://airbnbase.com/extenuating-circumstances-policy-stops/ This will curtail full refunds to guests for frivolous reasons. Finally, our cancellation policies will be upheld. Latest reply by Inna22