Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Rebecca

Hi all, So we rented an apartment for a week. At the end, we tried to clean as much as possible, even though the price included a cleaning fee. After more than a week I get a money request (around 50% of the cleaning fee) because apparently we forgot to w... Latest reply by Alex6926

I made a booking for 1-week stay in Austria which had to be cancelled because Austrian government shut their door for non-citizens on their green list. Fully aware of the dynamic situation to make a plan, I specifically booked a place with flexible full r... Latest reply by Sarah977

I tried calling Airbnb customer support and the automated message says they are only taking calls about reservation with the next 72 hours, then it hangs up. I tried sending them a message and and no response yet. I messaged them about another issue in ... Latest reply by Sarah977

   Seeing a rash of fake guest requests in our area. Two of my colleagues got requests from a 14 year old. One declined her. So she instant booked another host, Then the “parents” called demanding their money be refunded by the host. Apparently this is ... Latest reply by Cave0

HI, Unfortunately we have had a bad experience today, my girlfriend had airbnb guests staying for 1 week in her apartment and on checkout today they had already left and had gone through all of her items stealing jewellery, makeup and other valuables. I w... Latest reply by Helen3

So .... we manage a large number of properties and get loads of good reviews on all platforms .... but AirBnB encourage guests to complain about something with "tell them what they can do better" .... In one new property, the first AirBnB guest complained... Latest reply by Anonymous

This guest booked months ago for a group. We have been in constant contact, they confirmed they were traveling multiple times. They’re scheduled to arrive on 21 August. Today she is telling me that she wants to look for a cheaper house and will I give he... Latest reply by Inna22

Hi, I am after some advice around how to handle what has been a really awful experience with a guest. She arrived yesterday and immediately sent me an SMS complaining that the place smelled of cleaning products. Our airbnb is in our back garden so I went... Latest reply by Mark116

Just wondering if other hosts are experiencing this and how you're handling it. Obviously, anyone initiating a booking after March 14th is well aware --super aware -- that they are making plans in the middle of a global pandemic. As such, obviously there ... Latest reply by Huma0

Immediately after full lockdown Airbnb allowed shared occupancy hosting again but renewed their browbeating of hosts in order to cost us money. One of the things they practically forced me to do was change my cancellation from "STRICT" After getting scr... Latest reply by Mike-And-Jane0