Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

I use the moderate and flexible cancellation policy, - customers pay a little less for no cancellation stay. I had a guest who booked, and then a 5 days before tried to cancel, this would have been fine, except she had opted for "no cancellation" book... Latest reply by Linda108

Hello everyone, As a superhost, I am always trying to better understand my performance and earnings report per listing! Since some of this information is not provided by Airbnb, I need to then download my transaction history and calculate everything manua...

Is there anyone actually reading the messages in the support centre???I can't speak to anyone on the phone because they redirect you to the online help centre in order for you to send them a message.We have an urgent need to resolve a recent reservation w...

I am a guest and I canceled a reservation because after finding out the host's address was far away from where I needed to go. However, after talked to the host, we made a great arrangement and now everything works. Weird, but I really need my reservation... Latest reply by Jessica-and-Henry0

Hi all,First time posting here. I have a wet room bathroom, the guests took a shower and they notice the water was not running down the plug and instead of (removing there hairs from it) continued to shower.The water built up so much in the bathroom it ca... Latest reply by Jessica-and-Henry0

Not a question...I have a beautiful cottage that everyone simply adores..Just a little humor....If you rent a place that has a nice new window Air Conditioner unit in it wouldn’t one simply know that if they close their bedroom doors it’s going to be warm... Latest reply by Ann72

Hello, I had my first guests stay the weekend in a BRAND NEW HOME, and used the oven with aluminum foil on the bottom (where it actually states in stamped letters "DO NOT USE FOIL ON BOTTOM"). From what I found online, you can clean it but never get it co... Latest reply by Blue-Wave-Vacation-Rentals0

if airbnb email says, "After Sep 8, the review period will be over and you won’t be able to write a review." Is that 23:59 on Sept 8? Or is it the checkout time? Latest reply by Colleen253

Hello,I have a new listed home (new as in it was just built) and my first guest (first guest as in no one have ever slept in this new home before them) over the weekend. The home is a non-smoking home and listed that way. The guest decided to smoke a ciga... Latest reply by Colleen253

I had an awful experience with a guest that caused damages breaking the wall, a printer, and throwing a huge party during Covid that had to be reported. Neighbors complained about guests parking in their driveway, entering their homes by mistake, playing ... Latest reply by Veronica824