Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

With longer staying guests increasing, we recently had a dilemma. Several guests rated our normally sparkling clean house with 4 stars and even a 3 star. The reasons were similar. They mentioned in the feedback that they noticed cobwebs or spiderwebs insi... Latest reply by Sarah977

We had a guest 2 months ago who flooded our kitchen underneath her bathroom on the second floor. We had to rush upstairs, knocked on the door, and had to get in as an emergency. The lady was just taking a bath, while it is stipulated only to use the tub a... Latest reply by Emiel1

I recently had guest cause $3,000 damage to my house. They exceeded the max people allowed and also had a party. I've submitted a request through the resolution centre but don't have a lot of faith that Airbnb will actually do anything. Has anyone had a ... Latest reply by Buddhas0

Hi hosts, my brother got a clearly shady inquiry/probably fake/ few days ago n I juts got something clearly fake today. FAKE message>> Hello! How are you My office sent me to your city in to open a new branch and from your photos. I see that you have e... Latest reply by Yannick197

My iPhone updated last night, and today, Airbnb notifications are accompanied by a sound just like any other notification. Not that other sound that @Gordon0 mentioned recently. Can't get that one back. I liked it because it was different from all the... Latest reply by Ann72

Hello How do I change for a reservation my strict cancelation policy to cancelation free of charge for the customer..... Following problem Case:I did inform my guests one week prior to their arrival this Saturday, that I do have a hornets nest on my prope... Latest reply by Mike-And-Jane0

I tried to plan travel to London back when COVID caused all the cancellations; and this host pretended to be understanding to the situation and my having to cancel by no fault of my own - flights were cancelled and borders were closing... but they refuse... Latest reply by Lawrene0

My long term guest (30 days), had to leave 2 weeks into her rental due to a family emergency. She is not going to be able to return. How can I refund a portion of her payment? Also, how do I open my rental back up for other guests? Does she have to do it?... Latest reply by Dee148

I have guests on hold who want to make a reservation and the dates they want just turned to'' not possible''. My friend tried to make an inquiry from his account and it seem all available dates on all my listings are not possible. Latest reply by Helen3

Why can't I find the phone number to the help line. Of all times now is when I need it. test are not being responded to. Latest reply by Helen3