Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Bhumika

Guest booked on 20th March after WHO pandemic announcement of 14th March for a stay on 27th - 29th March. Current AirBnB COVID-19 extraordinary circumstances policy states that this instance will be subject to my normal strict cancellation policy. Last ni... Latest reply by Sarah977

The awaiting payment situation has been increasing on me in my hosting history. I don't understand why Airbnb can allow a guest to submit a same-day or next-day booking without finishing the payment ahead, but it certainly doesn't make any sense. We've be... Latest reply by Nanxing0

Over a week ago '4 guests' booked my house. They proceeded to throw a party, disturbed the neighbors, and police had to come repeatedly. They exceeded occupancy (maybe 14 people), disregarded noise rules (brought their own DJ and stereo equipment) with di... Latest reply by Sarah977

The extenuating circumstances policy is unfair. There are three parties involved, the guest, the host and Airbnb. The risk should be shared between the three, but in fact I as the host am the only one getting screwed, and yet I did nothing wrong. As a com...

I’ve had to cancel the next 4 months due to an a and e doctor needing accommodation. Because she works with sick corona virus people she needs to live in isolation . I’ve offered my annexe. My first cancellation I made was free but Airbnb are charging me ... Latest reply by Mark1357

dear all i book a apartment in sdyney city for SAT, MAR 21 – TUE, MAR 24 **[Private conversation removed in line with Community Center Guidelines] Latest reply by Helen3

AirBnB, are you still, in these worrying corona times, greedy enough to deny a guest their used coupon refunded if cancelling a booking?

I must decry the decision by Airbnb to unilaterally withdraw the one financial protection which Hosts have - the cancellation policy.Travellers are protected by a number of protections - including Travel Insurance. If they do not carry travel insurance, t... Latest reply by Katie645

Hi, I accidentally cancelled the reservation and I want it back. I already payed half of the price and it is not refundable. So it makes no sense for me to book it again and pay again. What can i do? There is no "undo" button unfortunately Is there a way... Latest reply by Helen3

We recently declined 2 reservation requests from guests who both tried to contact us (via email or phone number) outside the AirBnb platform. For this reason, I declined the reservation requests only for those declined requests to then “count against” my ... Latest reply by Helen3