Cancellation

[Colin805]

I recently changed my cancellation policy from strict to moderate because I noticed it’s the only way to not incur the 12% fee or whatever it is, but now someone has cancelled 2.5 weeks out and I’m out THE ENTIRE amount. How is this fair and what can I do? 

[Mike-And-Jane0]

@Colin805 the cancellation policy has no effect on the Airbnb fees so I don't really understand what is going on here. 

[Colin805]

If you choose the “strict cancellation policy” to protect yourself against last minute cancellations, Airbnb charges YOU 12.5% of the total you’d make REGARDLESS of whether the guest cancels or not, so I changed it so as not to incur the fee… and people cancelled, leaving me with nothing. It is a policy that basically extorts money from Hosts to protect the off-chance that Guests cancel whenever they feel like it. I was counting on the booking that was made a month ago that cancelled and believe I should be entitled to at least 12.5 % of the money from their would-be stay. No?

[Colin805]

They call it a “nightly rate adjustment” btw. If you look at the breakdown, it says “Nightly Rate Adjustment- 12.5%”

[Mike-And-Jane0]

@Colin805 you are definitely misinterpreting what is going on. A nightly rate adjustment could be a length of stay discount (although I see you limit stays to 7 days) or another discount you have given. What it is not is an Airbnb fee/charge.

The breakdown a guest sees is just a rate per night and taxes. This suggests you are on the host only or 'simple' fee structure whereby Airbnb takes 15%+tax.

None of the above has anything to do with your cancellation policy.

[Colin805]

Change your cancellation policy to “Strict” and see what happens. For months my rate was set at $125/night but I would only receive $109/night with a -12.5% “nightly rate adjustment” on the HOST BREAKDOWN. It has nothing to do with any guest discounts as I made sure I wasn’t offering any. I looked it up and Airbnb on their help page explained what it is. Please don’t comment unless you can actually help. Thanks 

[Mike-And-Jane0]

@Colin805 I shall ignore your rudeness and carry on:

The nightly rate adjustment HAS NOTHING TO DO with your cancellation policy. HOWEVER you can offer (and yes this is in your gift) an additional 10% discount (presumably 12.5% after tax) to a guest if they then accept that the stay in non-refundable. BUT if you can be bothered to read the small print in the Ts&Cs you will find that the Extenuating Circumstances policy still allows a guest to cancel and get a full refund as can they if they cancel within 48 hours of booking as long as the stay is more than 2 weeks away.

[Colin805]

This is you answering a man with the same problem as me. Except it’s not 10%, I was wrong, it’s 20% like the man said. Why would you tell me something different? It’s a ridiculous policy that is conveniently difficult to remedy. And it DOES HAVE EVERYTHING TO DO WITH THE CANCELLATION POLICY. That’s my point. I get that you work for them *

**[Inappropriate content removed in line with the Community Center Guidelines]

[Mike-And-Jane0]

@Colin805 I work for no one so please stop with the insults. And its not 20% discount for a non-refundable booking.

[Helen3]

Wow how incredibly rude @Colin805  

@Mike-And-Jane0 are correct I have been using strict for ten years and that's how it works.

[Enri1804]

@Colin805 sorry I can’t help because I’ve never seen this. Is this something new? I used to have strict. I also have yet to cancel or get a cancellation.  Was the 12% fee something Airbnb would charge if you the host cancelled? 
I guess moderate (more than 2 weeks away refund) is for those hosts who can easily get the home rebooked. Can you get it rebooked? 

[Colin805]

Set your cancellation policy to “Strict” and you will see a 20% “nightly rate adjustment” taken out of your earnings under the earnings Breakdown

[Fiona256]

I've been on the strict cncellation for ten years and I've never seen  a 20% “nightly rate adjustment” taken out of my earnings under the earnings breakdown.