This happened to me last week. I get texts for every card transaction and I received a text for an Airbnb booking while I was working. I haven't booked through airbnb for a year and a half. There were no bookings showing on my airbnb account. No one has access to my card details or physical card. I immediately called my bank and AirBnB to file a dispute. My experience is the same as everyone's here. Multiple times, airbnb asked me if friends or family have access to the card at which I stated a resounding No. Twice after, they stayed they could not refund due to finding in their investigation that a friend or family member used it unintentionally.
1) how do you know who my friends are
2) if it was unintentional, contact them and demand a new payment method! I mean seriously..
When I requested the name on the booking, booking location, booking date, today airbnb stated they could not provide without a subpoena from a govt agency or law enforcement. Really? It is my card, and I am the only person on my bank account, why require a subpoena? Hopefully my bank obtains a subpoena, I will contact my bank again tomorrow and ask if they are contacting law enforcement and obtaining a subpoena, if not I will. I know this is a fraudulent charge.
I will never use AirBnB after this. Whether my card information was taken from their site or stolen some other way, I will never give my business to a company that clearly supports fraud and theft and I will tell all friends and family to steer clear of this business.