Criteria to being a good host

[Saviour5]

What are the rules and ways to improve better services to guests?.

[Elisa]

Hi @Saviour5 😊, 

What a lovely question, thank you for sharing!

Which feedback are you receiving from your guests?

I'm tagging a few hosts to see what they can advise you: @Andrew-and-Jeremy0, @Chippy3, @Ahmed570, @Maisie1, @Oksana127 and @Tara0.

Thank you in advance everyone!

Warm regards🌻,

[Oksana127 · Accepted solution]

There are no strict rules when it comes to providing great service — but there is one golden standard:

Treat your guests the way you would want to be treated if you were traveling in a foreign country, perhaps tired from the journey, and looking for a bit of comfort and kindness.

Or think of it this way: imagine your good friends are coming to stay. You’d want everything to be clean, clear, welcoming, and for them to feel supported — even if you can’t be there in person.

Since we can’t be physically present all the time, the best service comes from being consistently available, responsive, and thoughtful. A warm welcome message, clear instructions, a helpful local tip — all of these little things go a long way.

Ultimately, it’s about creating an experience that feels personal, respectful, and relaxed. That’s what guests remember — and that’s what keeps them coming back.

[Andrew-and-Jeremy0]

I agree with this!

[Tara0]

Hi @Saviour5 You don't seem to have an active listing? 

[Patricia2526]

Hi @Saviour5 

Learn from guest feedback and keep making your place better.