Forced discount even with discount per duration turnês off

[Guilherme307]

I'm getting quotes from guests with an automatic discount applied when the stay is over 28 days, even after I set the extra discount per duration as 0. I can't find anywhere how to remove or even edit this discount percentage.

 

 

 

[Pat271]

You said:

”I can't find anywhere how to remove or even edit this discount percentage.”

I have found the editable fields for these discount percentages on both the app and the desktop. On which platform are you having a problem?

Assuming you have worked out how to edit the discount, try this in a desktop browser:

1) Clear your browser cache and refresh the page

2) Change the discount to 20%, save it, verify that it is changed by simulating a booking, and then set it back to 0%. Simulate the booking again.

The reason I suggest doing this in a desktop browser is that sometimes the Airbnb app does not refresh setting changes. It retains the old state, sometimes for a significant period of time. So testing out changes is more reliable in a cache-cleared, desktop browser.

[Guilherme307]

Thanks @Pat271, but even after I set to 0 on both fields the automatic discount keeps being applied, and it's specifically on durations above 28 days (which is weird because the discount should be applicable for 1 week or 30 days.

I still can't find a way to remove this discount.

[Pat271]

No, it’s not weird. In AirbnbLand, “Monthly” means “28 days or more”. See here:

https://www.airbnb.com/help/article/2729/how-do-i-get-started-with-longer-stays#section-heading-2-0

Did you try setting and then clearing the discount on a desktop after clearing your cache?

For a specific example, after clearing the cache, on a desktop, in a browser:

- Set the monthly discount to, for instance, 10%, and save it.

- Then, simulate a booking request and see if the 10% was applied.

- Then set it back to 0, and save it.

- Try the booking request again.