Guest Refuses to Leave

Dan157
Level 1
Santa Clara, CA

Guest Refuses to Leave

Hi Folks,

I am having problems with a guest, who booked a week's stay at my house. After staying the week, she indicated that she would like to continue for another month or so. However, when she went to rebook, her payment failed and she started begging and pleading to allow me to let her stay and she will come up with the money in another week. This continued until a week later when her payment again failed. This time I asked her to leave. When I checked up on the place two weeks later, she was still there and claimed to be visiting one of the other guests. What can I legally do to make sure she leaves?

Thanks for any help.

32 Replies 32
Cheryl-L3
Level 2
Pahrump, NV

This month a guest asked for 5 nights.  He extended his stay twice. After his first night he told me he had written to the local newspaper, complaining about how he was escorted out of a local hotel by the police because he didn't want to leave.  He seemed to be very interested in my computer and cell phone which made me very uncomfortable.  I started to take my memory stick and then my computer with me to my bedroom each night.  One morning I woke up to find him attempting to use my TV for an Amazon order.

He also said he was depressed because he had traveled from Europe to make contact with a girl he had met online, who rejected him, her parents forbade him in their house.

The night before he left he said he was worried he would not be packed and ready to leave the next morning.  I informed him that he would have to leave.  The next morning he was making no effort to pack and said he needed to sleep.  I called Airbnb.  They said he had until 11 am to leave.  I relayed the info to him.  He began strutting around, making strange noises, visibly angry.  It frightened me.  I told him if he didn't leave by 11 am I would have to call the police.

He finally placed all of his junk on my front porch and waited his a ride.   As he waited he threatened me that he was going to give me a bad review.

Later, I received a message from Airbnb that they had refunded him $150 for the trauma that I had caused, it would not be taken out of the reduced rate I had given to him, but I was reminded (even though I am 5 stars) of the importance of being a good host.

This morning I found out he is still in the area and I am very nervous about it.  His Visa runs out the 1st of September and I will be breathing a sigh of relief.  I am checking my bank accounts often and am still scared.  I have also been fearful of giving him the review he deserves for fear he will retaliate, but still am concerned someone else will have to deal with him.  Any advice will be welcome.

Helen3
Top Contributor
Bristol, United Kingdom

Please leave an honest review to help warn future host you can leave it on the 14th day to minimise the risk of the guest leaving a review for you.

 

did you flag with airbnb that he threatened to leave you a bad review because you asked him to check out on time.

 

it sounds like a horrible experience. I'm glad you were able to get the guest to leave @Dan157 

Yonna21
Level 2
Los Angeles, CA

我觉得您可以适当的采取一些措施来维护自己的权益

 

I think you can take some appropriate measures to safeguard your rights and interests

(Translated by Community Manager)