Host guarantee bull**bleep** when guests damage your property, be aware!

[Natasha0]

If you are curious about what happens when guests cause damage to your property read below:

1. we had a guest that dragged furniture while we were in the house (small chest of drawers, we could hear him dragging it) which we didn't do anything as it was quite late in the evening, we both felt very uncomfortable with what was happening and that is was very late in the evening.
2. Next day guests checks out, we are preparing the room just before the new guest arrives and paid attention to where the chest of drawers is and notice a very long couple of scratches on the floor with the trail where it was moved to from and to
3. We take pictures and talk to a flooring company next day while our new guest is out to get a quote to repair and communicate this to airbnb
4. Airbnb tell us they can't do anything about it because it was not reported on the same day. We are both busy individuals working full time and expecting a baby, we also at times have our relatives helping with checkin and checkout. This demand from airbnb is unreasonable to say the least!
5. we call airbnb and cannot speak to anyone besides people reading scripts, we try to get to speak to someone that can understand our situation but keep being promised a call back which never happens. This is not the first time we had to call airbnb for some sort of emergency and we are always let down. Airbnb is non existent on teh support side, you are on your own.

So, the host guarantee is just bull**bleep**,  we have hosted more than 300 people over 3 years and the ONLY time we asked about it when we had damage to our house, Airbnb first refuses to acknoledge and second treat us as we are amauteurs and don't know what we are doing. We could not yet speak to a supervisor or a decision maker at airbnb, we just speak to people reading scripts over the phone.

So the alternative now is to first make everyone aware of this, I'll spare no effort voicing this case on social media and other channels. We are based in London, so I'll make sure to make this reach out to all other hosts that believe they are safe. Time to reach out those tabloids.

Your property is not safe, you will eventually get damage to your nicely decorated house and Airbnb will tell you they won't do anything about it.

[Mary996]

Yes. I have had damages recompensed. Just follow the procedures and be reasonable. We all will be paying for extravagant claims!!