Hosts Beware

[Janell247]

I had a guest book for 31 days and then refuse to move out. Airbnb was aware of the issue and told me I’d have to take local, legal action. After 60+ days I was able to get an eviction/lockout from the city court. Upon inspection of the property, there was extensive damage. I tried to file a claim under the AirCover the next day, but told I’m not allowed because I didn’t file 60 days from the date they were supposed to leave. I couldn’t because they were still there, illegally. I’m out over $20,000 in lost rent and damages. Airbnb doesn’t care and you are not protected. 

[Elaine701]

@Janell247 

It's unfortunate that you have been victimised by "AirCover", but as even Airbnb points out, it is not an "insurance" or "guarantee" of any kind, and also as Airbnb recommends, it is important to secure an insurance policy from a legitimate insurance provider (read the fine print). 

Squatting is always a risk, but Airbnb is perhaps the last entity in the food chain that you should expect to assist you with eviction. It's not what they do.

In fact, the only thing you should expect from any online booking platform is bookings and payments.  Anything else is just fluff. You need to watch your own back. 

Is it fair? No, not really, but it's how it is. You are not the customer. The guest is. You're just a supplier. You're "expendable ". Go forward with that in mind. 

Sorry, but all hosts eventually discover this reality. 

[Marie8425]

@Janell247 

Airbnb does not control tenancy laws.  They vary all over.  If you accept whar Airbnb consinders a KTR anythung over 28 daysm Airbnb explains that there are things you must cinsuder tenancy laws being one because most apply om day 30 of occupancy.

You are advised to have a recovery plan, I use electronic locks to avoid a physical key access gives me better control.

I reviewed my state laws and I just called myu local poluce to tell me what are things a potential squatter does that might make difficuties for me saying not a tenent.  They wedre very helpful things I wouldn't of thoight of being a big deal.

Airbnb always tells all listings we do not provide insurance.  Every Hosis encouraged to have the correct ibsurance.

Aircover is a Host Protection Plan

Ir does have a set number of days that you are able to file a claim.

It is your property which has a squatter, that ism't a new expiration date.

Aircover is omly for damages that occured duringh the reservation dayes Airbnb is involved in transpiring.

You have no proof what dfamage was caused during the reservation or after his check out date.

As the Host you are expected to have the ability to access your listing within 14 days and document.

Even if insured at that amount your insurer will probally expect you to try and recover somethinhg with Aircover.

I am not insulting you this is a terrible sitoation.  I am being honestit is your rental that you offer om Airbnb.  You are ultimely responsible for managing your rental.

[Helen3]

What a awful situation -  for that level of claim I wouldn't rely on Aircover for hosts. Put in a claim on your home insurance for STR @Janell247 

I don't know how laws work in your country but in the UK you could  also take the guest to small claims court.

 Again not sure how laws work in your country but how was the guest able to stay beyond the  booking?  In the UK it depends on whether a guest has permanent accommodation elsewhere . How does it work in the US ? And did the booking not raise bc any red flags . 

hopefully you left an honest review?