How do I delete the photo tour?

[Jenny838]

I wanted to add a new picture to my listing and had to create a photo tour. It's horrid! Nothing makes sense and everything is out of order. How do i go about deleting it? 

[Stephanie1288]

Based on advice above from Kermit3, I called just minutes ago and asked that it be deleted from my listing.  The service rep was accommodating, and I gathered that the request is not uncommon.  He said it will be 2-3 days but I just looked  and it's already reset. 

I also gave feedback about not liking it as a host and also not when we travel.  They are junking up the listings so much with extras (in the name of simplification) that people get confused and can't find the important things. 

[Stephanie1288]

Addendum - I just noticed the caveat from the platform that Photo Tour will only be displayed to guests if every room/area has a photo.  It appears that the way customer service disabled mine was to remove the photos from one of my bedrooms.  When I choose to view my listing as a traveler, photo tour is gone.  When I look at it as a host, I still see Photo Tour but the one bedroom is void of photos.  So.... I suspect any of us can DIY this - just choose a room and remove the photos from that room. 

[Joan2709]

Hi @Stephanie1288 

I discovered this as well. The only issue is you should not remove the bedrooms "Room" as the system uses it to populate the number/type of beds in your Subtitle and the "Where You'll Sleep Section" I believe.

You can then use the "All Photos" to drag and drop the photos where you want them to appear to a guest.

[Khaleel-And-Ebony0]

THANK YOU, Stephanie. This was incredibly helpful. By removing an image from one of the rooms, I can confirm that the photo tour no longer shows when viewing my listings as a customer 🙂 

[Elsie122]

Photo Tour is probably the worst thing ABNB has done ever.

The owner knows best what to showcase first. Its not as if most owners have 100s of properties. 

Anyway I really need to get out of this Photo tour as my bookings have dropped. 

ABNB is really doing itself a disservice. I am actually thinking of moving to other platforms. 

ABNB -- please I am a super host but need to get out of this Photo tour. 

[Ordel24]

To reverse this, simply go to one of the created rooms with the least amount of pictures and empty out all of the pictures into the "Additional pictures section (store them in additional pictures or wherever else you would like them) so that one of the categories/rooms is empty.  You can only have a photo tour if ALL of the categories/rooms have pictures in them.  Leave one EMPTY and it will revert to the original wonderful format!  

[HelloVacay0]

When I did the video tour, now all my pictures appear blurry. So sad 😞 Please remove this feature.

[Laura7518]

THERE IS A WAY TO DO IT!!! U go into your listing, then listing editor

then UR SPACE

go into the photos.. then just move them all into one room.. I have a boat and I moved everything into the BEDROOM.. the others go away. 

YAAAY. airbnb told me u can't get rid of it.. then I figured it out with her on the phone. I said u have to stop saying , No we can't do it.. tell them to move everything in one room.. 

ur life will be better.. and people won't be ticked off. :)) 

[Kathleane0]

I followed the instructions here (thank you so much) to delete the photo tour, keeping the bedroom as a room. Here's what happened :

my cover photo still doesn't show, it's still just a random photo from additional photos

my listing shows that there are no bathrooms

So I added 2 rooms to the photo tour - a full bathroom and a half bathroom and now my listing shows that I'm offering a dedicated bathroom, but both bathrooms are shared. Does anyone have ideas how to get my listing to show that the bathrooms are shared?

[Joelle43]

Hello @Kathleane0 

There seems to be a bug as there should be a Privacy Info showing up when we click on bathroom and it's no longer there.  I checked on my own listing and it appears for the lounge; bedrooms etc but NOT for the bathroom!!

You'll need to contact CS by phone or chat to tell them of the bug.  Here is an Airbnb link on the subject that you can quote to the CS as proof of what you're saying:

https://www.airbnb.com/help/article/3424

I noticed that in the Where you'll sleep section that the algorithm has picked a photo from your bedroom Tour but it's not showing the bed at all but a picture of a dresser.   If you want to change this you can try one of two things:

1) Go to the photo tour and select bedroom.  

==>Choose the photo of the dresser  in the where you'll sleep section and move it to additional photos.  Go back to view your listing as a guest using the preview button under your host profil to see which photo is now showing up.  Fingers crossed it's the bed or else it will be the picture of the hangers.  Repeat procedure if it's the hanger picture.  

==>If it's the correct picture of the bed, then go back into Additional photos and choose to move the pictures back into the bedroom. Check results

==>If that doesn't do the trick then delete the picture of the dresser and then the algorithm will hopefully select the picture of the lovely bed and then upload the picture of the dresser again.

You are offering a room rather than an entire place and although the cover photo of your listing is the bed when I go onto your listing, many hosts offering rooms have found that when they make a search on Airbnb, there is a different photo being thrown up.  Is this the case for you?  

If so, then the procedure to have the cover photo YOU want is the same procedure as the one I suggest for changing the photo of the where you'll sleep section.

Let us know how you get on!

Joëlle

[Kathleane0]

Hi @Joelle43  - Thank you for all the info you gave me above. I do have a call in to ABnB Support. It's been 24 hours and while they've escalated the issue regarding the cover photo (they say they want to solve that first, then they'll work on the fact that my listing shows "dedicated bathroom" when it's actually 2 shared bathrooms).

I'll work through all of your suggestions and come back to this thread with questions and/or feedback.

I'm assuming that if I just delete and re-add my listing that I'll lose the one review that I have and the history of past bookings?

[Joelle43]

Hello @Kathleane0 

If you delete your existing listing and recreate another, Airbnb will consider this a duplicate listing and will delist you!!  So worth waiting or trying out the fixes yourself and yes keep us posted!

So the current photo of the bed is not the one you want showing?  Screen shots are always a help to know what you're seeing your end so that we can try and help and pinpoint where the problem may lie?

Fingers crossed

[Kathleane0]

After attempting to fix the cover photo my listing now shows "dedicated bathroom" and my 2 bathrooms are shared!

This is what I see in a different browser when I'm not signed into ABnB.I would like to see the photo of the bed - that's the one that I chose as the cover photo. As long as we're talking though, I'd love an opinion on whether the bed close-up or the long view of the bed would be the better cover photo choice.

[Kathleane0]

Here is ABnB's answer to why my chosen cover photo isn't showing:

A listing’s cover photo can vary depending on the category it’s being featured in.

For example, if a listing is being featured in the Rooms category, it’s likely that a cover photo which emphasizes the interior of the room would have been featured.

Once the best cover photo for a listing in the Rooms category is selected, the listing will display the cover photo in any search.

Technically, our internal team choose the perfect photo in the search result, and the cover photo will see if you click the exact listing.

So apparently a dining room table is considered to be the best way to show my guest bedroom in a shared home? Anyway, I removed the dining table photo and now my chosen cover photo is showing, although I believe this is temporary.

I fixed the dedicated bathroom showing when its a shared bath. Apparently when I rearranged my photos, the Privacy selections were deleted. Once I went in and chose those again all is well 🙂

The only thing left to fix is that my listing shows a double bed, when I have a full bed. Not a huge issue, but since a full bed is larger than a double bed, it would be nice to let guests know that.

[Jenessa2]

I have a room that is empty with no photos, the photo tour still remains.