In the beginning of July 2023 I was informed that payments would be paused(after one year payouts without a problem) because AirBnB all of a sudden was missing my Id (K Y C).
Due to a technical problem in AirBnB software it has up till now been impossible for me to upload my ID.
For 6 weeks long I have had daily contact with the customer service and was asked to be patient.
AirBnB personnel admitted that the problem lies within AirBnB.
My apartment is fully booked during the summer season; guests are still coming and going and an agent and cleaning services need to be payed.
In the meantime I have stopped accepting new reservations, because it is completely unclear how long it will take for this issue to be resolved.
Up till now NO guests have been cancelled: I expect guests till the end of September.
Apparently the “dedicated technical team” failed to solve the problem and it was referred to a “ higher” team a week ago; I would be contacted by them to effectuate payments.
This has still not happened and all trails have been closed, as Customer Service is unable to resolve anything.
An invoice has been sent to Payments in Luxembourg( I live in the Netherlands) to no avail.
This has become a nightmare which I find hard to believe is happening.