I am now, for the second time, experiencing this situation of not receiving payment. I have called every single day, more than once, and every time is the same thing, they apologize, put me on hold to offer no solution at all. All I ask is to get paid. If we fail to do anything as hosts our overall rating gets destroyed.
Airbnb offers no way to claim this in writing, or, I coud not find it. Calls are handled by kids that do not understand the depth of the issue. They only know to put you on hold and come back with a stupid excuse.
I received two emails with the following reasons to not attend the payout:
"I just wanted to let you know that today happens to be my Friday, so I will be out of the office until Monday. I am still investigating the root cause of your delay payouts."
"At this time, your payouts are ready for release and it may be the weekend that is preventing you from receiving the money. I know you said you have been waiting since the 22nd but, with the holidays, it may have been delayed."
Totally unacceptable!! I am now on the phone wasting my night, on hold, to see if I find a solution. I believe all we have been through this should get together and make a case with Airbnb. It is totally Abusive and a clear signal to be very careful if we are to keep on working on this platform