Missing Payouts, Has this happened to anybody else?

[Susan723]

Any other hosts experiencing missing payments from Airbnb? It first happened to me earlier this year. It was just one payment that time and only a few hundred dollars. After 3 days and receiving no notice of payout I called and spent hours on the email and phone with airbnb. They finally acknowledged their error and issued the payment. For my hours of trouble they sent me a coffee mug. This time the missing payouts total nearly $2k. I have already spent much time trying to get it corrected. So far I am just getting the "we are checking into it" email message. The original rep I spoke with acknowledged to me that there was a mistake made. So now I just get to sit and wait for them to hopefully correct their error again. I wonder if I will get another coffee mug. Frankly I would rather just timely get my payouts and without having to waste hours of my time to get them. Anyway just wondering if this is happening to other hosts and also a heads up to other hosts to be sure to keep track of your payouts.

[John1574]

@Susan723  @Chris-And-Melinda0  @Jennifer1134  @Patty27  @Patricia1267

OMG!

This is an unbelievable thread. There but for the grace of  . . .

What a black eye for AirBnB.  Another thing to look out for.

We have to keep customer service issues alive.

I'll add this thread to my list and put it in the "Rate Customer Service"  thread.

Other links to forum CS issues.

https://community.withairbnb.com/t5/Hosting/How-Do-You-Rate-AirBnB-for-Customer-Service/m-p/726754#M...

https://community.withairbnb.com/t5/Airbnb-Updates/Airbnb-Answers-Easier-access-to-Customer-Service/...

https://community.withairbnb.com/t5/Airbnb-Updates/Airbnb-Answers-Easier-access-to-Customer-Service/...

Thumbs up if you like a post.

[Charles-and-Sue0]

The local news stations (KGO 7, KPIX 5, KNTV 2 all local SF bay area stations)  needed to hear from us !  

[Joe434]

Airbnb start playing dead, they did not respone to my message for several days, my payout is over $1200. 

[Charles-and-Sue0]

Mine is $3100 !  Whole house sleeps 10. Worried..... I have 3 more bookings thru july

[Jennifer1134]

Just as an update, my ticket got upgraded to Urgent earlier today.  I got a customer service person who was very helpful and sent my ticket to the payouts department with an urgent flag.

About 30 minutes ago I got an email from Air BNB that my payout was pending and I should expect it credited on the 13th.

I checked my dashboard and all now seems in order.

I am hoping you all have happy outcomes as well.

[Charles-and-Sue0]

OMG !  After exposing them to the local San Francisco Bay Area News I finally received the email confirmation and it was 7 days later I hate to think they are going to hold payouts for a week after your booking that's just greedy

[Melanie189]

Just got my email that payout has been made.  Woohoo! I hope you all get yours soon!

[Denice0]

I just received the Airbnb message that they sent my missing (July 1 check-in) payout; the message is 7 days late!  I had checked the transaction history at noon today and there was still nothing under "completed or upcoming payouts"; then an hour later I was notified my $1000+ was sent and I should see the money 7/13/18.  The payout now appears as "processing" in the transaction history. 

Stay alert hosts and monitor your transaction history.  My review for customer support "communication" is 1 star, andAirbnb "following house rules" is 1 star.

[Michele623]

 I just got notice that my payout is pending also of course it would’ve been nice to of had an  explanation about what happened or maybe even some compensation but I am glad that they have worked it out 

[Patty27]

Yes, I received email it’s pending. Will wait and see when it hits the bank. Praying for all!! We work hard for our payouts!! 

Patty

[Joe434]

Problem solved!

[Chris-And-Melinda0]

Mine finally showed up today.  Never got the email, however.

[Balazs6]

Still no change here regarding the payout from July 1st. It's still under Upcoming payouts, and no updates from Airbnb whatsoever... 

When they reply (after a few days), all I get is something like:

"We are really sorry for the delay but your case has been transferred to our specialized team which will contact you back as soon as possible. Thank you for your patience and understanding."

That "specialized team" has not contacted me about the issue ever since...

[Kenji1]

Same here. 

my guest currently staying for 3months long.

so far i just got the 1st month payment and the 2nd was missing.

they said the payout was released but still getting nothing.

i dont think the CS is helpful anyway. seems they are just copy and paste their templete answers.

im asking my guest to cancel the booking now. and we will deal it without airbnb.

its unfair that airbnb charging the guest but not paying to us. ( host)

i guess i will stop hosting in airbnb. its not realiable.

checking on so many cases of missing payout out there isnt funny tho.

[Kenji1]

Here is an latest update for my case.

Finally they've arrange another company to made the payout to my bank account.

I have sent few of the message to raised the flag and called to the CS directly.

Perhaps im the lucky one that could solve the problem which takes no longer than a week.