Missing payout in July

[Lexia1]

hi @Catherine-Powell, 

I've been having difficulty receiving my payout for in July in amount of $1665.49. Would you please help me with the issue?

I understand that it was part of the "technical issue" that unfortunately effect my payout. I've reached out the consumer service several times to resolve the issue. Til today, I still haven't heard back from the customer service.  I've been getting "Airbnb support will reply as soon as a specialist become available." It has been almost two months now since the missing payment. And as many of the airbnb hosts, we're relying on these payments to make through this very difficult time.  Is this something you can assist me with? Thanks in advance. 

[Linda108]

@Lexia1 Unfortunately your message posted on this public host/guest forum will not reach your intended recipient.  I, like the other hosts, participate in this forum to help and support each other.  I can share that there has been a drastic slowdown in hosts and guests getting payment issues resolved.  I recently had a message from CS relating to a cancellation from 5 months ago telling me it was "resolved".  So patience is the word of the day...week...month.  Also, another way to message other than email is to use Twitter.  Just a thougt.

[Lexia1]

@Linda108 thanks for your message. I am slowly learning about it now. It's completely unacceptable taking money from host like this, especially during this time.  Customer service is everything in airbnb. They were always so good at the beginning, now it's like the opposite. I am very disappointed. I am hoping to find more hosts share similar experience and can guide me through this issue. I am also learning the airbnb community manager can't do anything about this issue with CS. 

[Charles183]

I found nearly $4000 in bookings and adjustments owed to myself and client's accounts I manage, some from 2018. Very convenient technical issue before an IPO. 

[Lexia1]

Gotta check your payout every single time when the guest check in!!!  

[Lexia1]

@Linda108 @Charles183 It's unbelievable how slow and responsive the customer service can be when it come with host payment. Latest update, after phone calls after phone calls, I finally got their attention. I got the payout early this year. One of the case managers reached out, and said they will refund the following 2-3 days. And they did! Case closed. I don't appreciate how irresponsible they are when it comes to this payment issue. Please do make sure the payout is made after the guest is checked in. I am serious!